{"id":525918,"url":"\/faqs\/","layout":"standard","version":"2026-06-08T13:32:51.000000Z","blocks":[{"id":5191745,"type":"banner","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"type":{"id":131349030,"value":"slim"},"title":{"id":131349031,"value":"Frequently Asked Questions"},"copy":{"id":131349032,"value":"Got a question? 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Simply select your preferred size and quantity on the product page and click <strong>\u201cAdd to Bag.\u201d<\/strong><br \/><\/p><p>When you\u2019ve finished shopping, click the <strong>bag icon in the top-right corner<\/strong> of the page to review your basket. From there, you can check your items, adjust quantities, and proceed to checkout.<br \/><\/p><p>At checkout, you can pay using <strong>Apple Pay, Google Pay, PayPal, or card,<\/strong> depending on your device.<\/p>"},"borderRadius":{"id":131349076,"value":"4px"},"textColor":{"id":131349077,"value":"#{text.color}"},"backgroundColour":{"id":131349078,"value":"#0000"}}}],"properties":{"title":{"id":131349066,"value":"How do I place an order?"},"questionMeta":{"id":131349067,"value":"How do I place an order?"},"answerMeta":{"id":131349068,"value":"<p>Placing an order is quick and easy. Simply select your preferred size and quantity on the product page and click <strong>\u201cAdd to Bag.\u201d<\/strong><br><\/p><p>When you\u2019ve finished shopping, click the <strong>bag icon in the top-right corner<\/strong> of the page to review your basket. From there, you can check your items, adjust quantities, and proceed to checkout.<br><\/p><p>At checkout, you can pay using <strong>Apple Pay, Google Pay, PayPal, or card,<\/strong> depending on your device.<\/p>"},"template":{"id":131349069,"value":"expandable"},"padding":{"id":131349070,"value":"0"},"fullWidth":{"id":131349071,"value":"0"},"fullBackgroundColor":{"id":131349072,"value":"#fff0"},"published":{"id":131349073,"value":"1"},"conditions":{"id":131349074,"value":"[]"}}},{"id":5191748,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":3,"items":[{"id":5191749,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":131349088,"value":"<p>No \u2013 you <strong>don\u2019t need to create an account<\/strong> to place an order.<br \/><\/p><p>Our checkout allows <strong>guest checkout<\/strong>, making it quick and hassle-free. Your order history is still stored so you can easily reference previous purchases if needed.<\/p>"},"borderRadius":{"id":131349089,"value":"4px"},"textColor":{"id":131349090,"value":"#{text.color}"},"backgroundColour":{"id":131349091,"value":"#0000"}}}],"properties":{"title":{"id":131349079,"value":"Do I need an account to place an order?"},"questionMeta":{"id":131349080,"value":"Do I need an account to place an order?"},"answerMeta":{"id":131349081,"value":"<p>No \u2013 you <strong>don\u2019t need to create an account<\/strong> to place an order.<br><\/p><p>Our checkout allows <strong>guest checkout<\/strong>, making it quick and hassle-free. Your order history is still stored so you can easily reference previous purchases if needed.<\/p>"},"template":{"id":131349082,"value":"expandable"},"padding":{"id":131349083,"value":"0"},"fullWidth":{"id":131349084,"value":"0"},"fullBackgroundColor":{"id":131349085,"value":"#fff0"},"published":{"id":131349086,"value":"1"},"conditions":{"id":131349087,"value":"[]"}}},{"id":5191750,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":4,"items":[{"id":5191751,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":131349101,"value":"<p>We accept a range of secure payment methods.<\/p><p><strong>Mobile &amp; Tablet<\/strong><\/p><ul><li><p>Apple Pay<\/p><\/li><li><p>Google Pay<\/p><\/li><li><p>PayPal<\/p><\/li><li><p>Card payments<\/p><\/li><\/ul><p><\/p><p><strong>Desktop<\/strong><\/p><ul><li><p>PayPal<\/p><\/li><li><p>Card payments<\/p><\/li><\/ul><p><\/p><p>We also offer <strong>PayPal Pay in 3<\/strong> for flexible payments, with <strong>Klarna and Clearpay coming soon.<\/strong><\/p>"},"borderRadius":{"id":131349102,"value":"4px"},"textColor":{"id":131349103,"value":"#{text.color}"},"backgroundColour":{"id":131349104,"value":"#0000"}}}],"properties":{"title":{"id":131349092,"value":"What payment methods do you accept?"},"padding":{"id":131349093,"value":"0"},"fullWidth":{"id":131349094,"value":"0"},"fullBackgroundColor":{"id":131349095,"value":"#fff0"},"published":{"id":131349096,"value":"1"},"conditions":{"id":131349097,"value":"[]"},"questionMeta":{"id":131349098,"value":"What payment methods do you accept?"},"answerMeta":{"id":131349099,"value":"<p>We accept a range of secure payment methods.<\/p><p><strong>Mobile &amp; Tablet<\/strong><\/p><ul><li><p>Apple Pay<\/p><\/li><li><p>Google Pay<\/p><\/li><li><p>PayPal<\/p><\/li><li><p>Card payments<\/p><\/li><\/ul><p><\/p><p><strong>Desktop<\/strong><\/p><ul><li><p>PayPal<\/p><\/li><li><p>Card payments<\/p><\/li><\/ul><p><\/p><p>We also offer <strong>PayPal Pay in 3<\/strong> for flexible payments, with <strong>Klarna and Clearpay coming soon.<\/strong><\/p>"},"template":{"id":131349100,"value":"expandable"}}},{"id":5191752,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":5,"items":[{"id":5191753,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":131349114,"value":"<p>Unfortunately, <strong>once an order has been confirmed we\u2019re unable to change, amend, cancel, or refund it.<\/strong><\/p><p>This includes changing:<\/p><ul><li><p>Sizes<\/p><\/li><li><p>Colours<\/p><\/li><li><p>Products<\/p><p><\/p><\/li><\/ul><p>Please double-check your order details before completing checkout.<\/p>"},"borderRadius":{"id":131349115,"value":"4px"},"textColor":{"id":131349116,"value":"#{text.color}"},"backgroundColour":{"id":131349117,"value":"#0000"}}}],"properties":{"title":{"id":131349105,"value":"Can I change or cancel my order after placing it?"},"questionMeta":{"id":131349106,"value":"Can I change or cancel my order after placing it?"},"answerMeta":{"id":131349107,"value":"<p>Unfortunately, <strong>once an order has been confirmed we\u2019re unable to change, amend, cancel, or refund it.<\/strong><\/p><p>This includes changing:<\/p><ul><li><p>Sizes<\/p><\/li><li><p>Colours<\/p><\/li><li><p>Products<\/p><p><\/p><\/li><\/ul><p>Please double-check your order details before completing checkout.<\/p>"},"template":{"id":131349108,"value":"expandable"},"padding":{"id":131349109,"value":"0"},"fullWidth":{"id":131349110,"value":"0"},"fullBackgroundColor":{"id":131349111,"value":"#fff0"},"published":{"id":131349112,"value":"1"},"conditions":{"id":131349113,"value":"[]"}}},{"id":5191754,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":6,"items":[{"id":5191755,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":131349127,"value":"<p>If your order <strong>has not yet been processed or shipped<\/strong>, our team may be able to update your details.<br \/><\/p><p>However, once your order has <strong>started processing or has been dispatched<\/strong>, changes are usually no longer possible.<br \/><\/p><p>If you need help, simply type <strong>\u201cspeak to agent\u201d in the chat<\/strong> icon in the bottom right corner of this page, and a member of our team will check what can be done.<\/p>"},"borderRadius":{"id":131349128,"value":"4px"},"textColor":{"id":131349129,"value":"#{text.color}"},"backgroundColour":{"id":131349130,"value":"#0000"}}}],"properties":{"title":{"id":131349118,"value":"Can I change my delivery address or contact email after ordering?"},"questionMeta":{"id":131349119,"value":"Can I change my delivery address or contact email after ordering?"},"answerMeta":{"id":131349120,"value":"<p>If your order <strong>has not yet been processed or shipped<\/strong>, our team may be able to update your details.<br><\/p><p>However, once your order has <strong>started processing or has been dispatched<\/strong>, changes are usually no longer possible.<br><\/p><p>If you need help, simply type <strong>\u201cspeak to agent\u201d in the chat<\/strong> icon in the bottom right corner of this page, and a member of our team will check what can be done.<\/p>"},"template":{"id":131349121,"value":"expandable"},"padding":{"id":131349122,"value":"3"},"fullWidth":{"id":131349123,"value":"0"},"fullBackgroundColor":{"id":131349124,"value":"#fff0"},"published":{"id":131349125,"value":"1"},"conditions":{"id":131349126,"value":"[]"}}},{"id":5191756,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":10,"items":[],"properties":{"html":{"id":131349131,"value":"<h2><strong>Returns &amp; 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Plain, non-customised items (such as shorts or tech pants) can be returned <strong>within 28 days of delivery<\/strong>, provided they are:<\/p><ul><li><p>Unworn<\/p><\/li><li><p>Unwashed<\/p><\/li><li><p>In original condition<\/p><\/li><li><p>With tags attached<\/p><\/li><li><p>In original packaging<\/p><\/li><\/ul><p><\/p><p>Returns must be logged through our <strong>returns portal<\/strong> before sending the item back.<\/p>"},"borderRadius":{"id":131349165,"value":"4px"},"textColor":{"id":131349166,"value":"#{text.color}"},"backgroundColour":{"id":131349167,"value":"#0000"}}}],"properties":{"title":{"id":131349155,"value":"Can I return non-customised items?"},"padding":{"id":131349156,"value":"0"},"fullWidth":{"id":131349157,"value":"0"},"fullBackgroundColor":{"id":131349158,"value":"#fff0"},"published":{"id":131349159,"value":"1"},"conditions":{"id":131349160,"value":"[]"},"questionMeta":{"id":131349161,"value":"Can I return non-customised items?"},"answerMeta":{"id":131349162,"value":"<p>Yes. Plain, non-customised items (such as shorts or tech pants) can be returned <strong>within 28 days of delivery<\/strong>, provided they are:<\/p><ul><li><p>Unworn<\/p><\/li><li><p>Unwashed<\/p><\/li><li><p>In original condition<\/p><\/li><li><p>With tags attached<\/p><\/li><li><p>In original packaging<\/p><\/li><\/ul><p><\/p><p>Returns must be logged through our <strong>returns portal<\/strong> before sending the item back.<\/p>"},"template":{"id":131349163,"value":"expandable"}}},{"id":5191761,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":13,"items":[{"id":5191762,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":131349177,"value":"<p>Yes. <strong>Returns for eligible uncustomised plain items are free<\/strong> when processed through our returns portal.<br \/><\/p><p>You can create your <strong>return label<\/strong> via the returns section in our Help 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you offer exchanges?"},"answerMeta":{"id":131349183,"value":"<p>We currently <strong>do not offer exchanges<\/strong>.<br><\/p><p>If you need a different size or colour, simply <strong>place a new order<\/strong> and return the unwanted item for a refund (if eligible).<\/p>"},"template":{"id":131349184,"value":"expandable"},"padding":{"id":131349185,"value":"0"},"fullWidth":{"id":131349186,"value":"0"},"fullBackgroundColor":{"id":131349187,"value":"#fff0"},"published":{"id":131349188,"value":"1"},"conditions":{"id":131349189,"value":"[]"}}},{"id":5191765,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":15,"items":[{"id":5191766,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":131349203,"value":"<p>The full returns process can take <strong>up to 14 working days<\/strong>.<br \/><\/p><p>Typical timeline:<\/p><p><strong>Days 1\u20135:<\/strong> Return in transit<br \/><strong>Days 5\u20139:<\/strong> Return received and processed<br \/><strong>Days 10\u201314:<\/strong> Refund issued<br \/><\/p><p>Once processed, refunds may take <strong>up to 5 working days<\/strong> to appear in your account, depending on your bank.<\/p>"},"borderRadius":{"id":131349204,"value":"4px"},"textColor":{"id":131349205,"value":"#{text.color}"},"backgroundColour":{"id":131349206,"value":"#0000"}}}],"properties":{"title":{"id":131349194,"value":"When will I receive my refund?"},"questionMeta":{"id":131349195,"value":"When will I receive my refund?"},"answerMeta":{"id":131349196,"value":"<p>The full returns process can take <strong>up to 14 working days<\/strong>.<br><\/p><p>Typical timeline:<\/p><p><strong>Days 1\u20135:<\/strong> Return in transit<br><strong>Days 5\u20139:<\/strong> Return received and processed<br><strong>Days 10\u201314:<\/strong> Refund issued<br><\/p><p>Once processed, refunds may take <strong>up to 5 working days<\/strong> to appear in your account, depending on your bank.<\/p>"},"template":{"id":131349197,"value":"expandable"},"padding":{"id":131349198,"value":"0"},"fullWidth":{"id":131349199,"value":"0"},"fullBackgroundColor":{"id":131349200,"value":"#fff0"},"published":{"id":131349201,"value":"1"},"conditions":{"id":131349202,"value":"[]"}}},{"id":5191767,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":16,"items":[{"id":5191768,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":131349216,"value":"<p>Due to the high volume of returns, our team cannot check individual parcels.<\/p><p>If you kept your Royal Mail proof of postage, you can track your return using the tracking number provided. If more than 14 working days have passed and your tracking does not show delivery, please contact <a target=\"_blank\" href=\"mailto:support@kitlocker.com\" rel=\"noreferrer noopener\">support@kitlocker.com<\/a> with:<\/p><ul><li><p>Your order number<\/p><\/li><li><p>Return label<\/p><\/li><li><p>Proof of postage<\/p><\/li><\/ul>"},"borderRadius":{"id":131349217,"value":"4px"},"textColor":{"id":131349218,"value":"#{text.color}"},"backgroundColour":{"id":131349219,"value":"#0000"}}}],"properties":{"title":{"id":131349207,"value":"Have you received my return?"},"padding":{"id":131349208,"value":"3"},"fullWidth":{"id":131349209,"value":"0"},"fullBackgroundColor":{"id":131349210,"value":"#fff0"},"published":{"id":131349211,"value":"1"},"conditions":{"id":131349212,"value":"[]"},"questionMeta":{"id":131349213,"value":"Have you received my return?"},"answerMeta":{"id":131349214,"value":"<p>Due to the high volume of returns, our team cannot check individual parcels.<\/p><p>If you kept your Royal Mail proof of postage, you can track your return using the tracking number provided. If more than 14 working days have passed and your tracking does not show delivery, please contact <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:support@kitlocker.com\">support@kitlocker.com<\/a> with:<\/p><ul><li><p>Your order number<\/p><\/li><li><p>Return label<\/p><\/li><li><p>Proof of postage<\/p><\/li><\/ul>"},"template":{"id":131349215,"value":"expandable"}}},{"id":5191769,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":17,"items":[],"properties":{"html":{"id":131349220,"value":"<h2>Products &amp; Sizing<\/h2>"},"borderRadius":{"id":131349221,"value":"#{text.border.radius}"},"textColor":{"id":131349222,"value":"#{text.color}"},"backgroundColour":{"id":131349223,"value":"#0000"},"truncateHeight":{"id":131349224,"value":null},"template":{"id":131349225,"value":"text"},"padding":{"id":131349226,"value":"1"},"fullWidth":{"id":131349227,"value":"0"},"fullBackgroundColor":{"id":131349228,"value":"#{text.fullBackground.color}"},"published":{"id":131349229,"value":"1"},"conditions":{"id":131349230,"value":"[]"}}},{"id":5191770,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":18,"items":[{"id":5191771,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":131349240,"value":"<p>Sizing can vary between brands and products. For the most accurate fit, please refer to the <strong>size guide on the product page<\/strong>, which includes measurements and sport-specific fit advice where available.<\/p>"},"borderRadius":{"id":131349241,"value":"4px"},"textColor":{"id":131349242,"value":"#{text.color}"},"backgroundColour":{"id":131349243,"value":"#0000"}}}],"properties":{"title":{"id":131349231,"value":"How do I check sizing information?"},"questionMeta":{"id":131349232,"value":"How do I check sizing information?"},"answerMeta":{"id":131349233,"value":"<p>Sizing can vary between brands and products. 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